Data & Analytics
Culture and literacy platform
Culture Pulse
From what people know to what they do every day.
Culture Pulse is GTech’s literacy and culture platform. It builds the habits that make AI, data, cybersecurity, GRC and customer experience programs pay back, through short scenarios from each person’s own work, and it measures what people do as well as what they know.
Highlights
- Modules for AI, data, cybersecurity, GRC and customer experience culture
- Scenarios of two to three minutes, inside the working day
- Measures what people know and what they do, side by side
Platforms pay back only when people adopt them.
Investment in data, AI and cybersecurity returns its value through the people who create and use information every day: the registration clerk, the nurse, the claims officer, the engineer. One wrong entry at a front desk can travel all the way to a rejected claim, and dashboards nobody trusts go unused.
Literacy programs often fade within two quarters. They compete with the working day, test recall instead of behavior and lose their owner after launch. Culture Pulse is designed against each of those reasons. It goes beyond a learning management system: it builds the habits that make up a culture, and it measures them.
One platform, a module for each culture.
Each module is written for the sector it serves and the roles inside it, in Arabic and English.
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AI culture
Using AI with judgment: what to ask of it, what to check, what never to share and when a person must decide.
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Data culture
Data Pulse: get it right, trust it, protect it, use it to decide and speak up when something is wrong.
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Cybersecurity culture
The daily habits that keep an institution safe, from a suspicious message to a shared device at a busy counter.
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GRC culture
Policies, controls and risk ownership understood as part of the job, so compliance is how the work gets done.
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Customer experience culture
Every role’s part in the customer or beneficiary experience, from the first contact to the closed complaint.
Four levels, from awareness to championing.
Each person starts with a placement check and climbs at their own pace. Results are private: people see their own level and their next step, and nobody is ranked.
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Aware
I know that what I do with information matters.
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Capable
I handle and protect it correctly in my job.
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Confident
I read a number, question it and act on it.
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Champion
I help my unit do all three.
Three tiers in one program.
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Awareness
Everyone, in every role, starting with a fifteen-minute foundation.
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Enablement
Owners, stewards, champions, analysts and IT, with deeper paths for the work they do.
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Professional
The specialist office and its experts, who run the discipline day to day.
Minutes, not days, in moments from each person’s own work.
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Placement check
Five minutes to find the right path. Never pass or fail.
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Foundation
Fifteen minutes on why it matters and what is theirs to do.
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My path
Two to three minutes at a time, inside the working day, built on moments from their own job.
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Champion
By nomination: the voice of the module in each unit.
When I register a patient.
From Data Pulse, the data culture module, in its healthcare edition.
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Situation
A returning patient, a busy desk and a name that almost matches.
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Choice
Create a new record, or search again with the ID and mobile number?
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Consequence
A duplicate splits the history. The physician sees half the picture, and the claim may bounce.
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Right move
Search before you create. Thirty seconds now saves hours later.
What people know and what they do, read side by side.
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Literacy Pulse
What people know: the share of staff at or above the level their role needs.
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Practice Pulse
What people do: daily habits read from your own systems, such as completeness, duplicates and issues raised and closed.
If knowledge rises and practice does not, the content or the systems need fixing. Leaders see the baseline, today and the target by site, department and stream, and individuals see only their own result.
Four mechanisms keep the pulse going after launch.
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Campaigns and seasons
A launch and four seasons a year, each with one message, one action and one number.
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Unit scoreboards
Each unit sees its own numbers against its peers, with stories that explain them.
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A speak-up path that answers
Every issue is acknowledged within two working days, and leadership commits to the top fixes each quarter.
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Accountability, never blocking
A required path for each role and team-level visibility for heads of department. Access a role needs is never blocked.
Beyond a learning management system.
| A learning system with generic courses | Culture Pulse | |
|---|---|---|
| Starts from | A course catalog | The moments in each person’s own job |
| Built for | Any industry | Your sector: its roles, shifts and workload |
| Measures | Completions and quiz scores | What people know and what they do, side by side |
| When staff spot a problem | Nothing happens | A speak-up path with a service level and committed fixes |
| Leadership sees | Attendance | The gap from baseline to target, and how fast it is closing |
| After launch | Interest fades | Seasons, campaigns, champions and a yearly renewal |
GTech runs it with your team through the first year.
Your chief executive sponsors the program and signs the mandate, your specialist office owns it, and GTech runs it with them through the first year. HR stays aligned throughout, and IT is asked only for sign-on and hosting.
Your data stays in your environment: the platform runs on your own data warehouse or data lake. From your side, the program needs a lead, named content reviewers and about one champion per unit.
An enterprise edition, and editions in your sector’s language.
Every module is written for the roles, moments and terms of the sector it serves, in Arabic and English.
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Enterprise
Modules for any institution, shaped to its roles, systems and policies.
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Healthcare
Written for physicians, nurses, pharmacists and the registration and revenue cycle teams. In Data Pulse for healthcare, every entry is care.
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Financial services and banking
Written for the roles, controls and customer moments of banks and financial institutions.
Arabic and English
Start with a baseline. See your organization’s pulse.
Fifteen minutes per person gives you the as-is picture by site, department and stream, and targets set on evidence.